Privacy Notice and Cookies Policy
Last updated: July 2026
At Queen Bee PA Ltd, we take your privacy seriously and are committed to looking after the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal information.
We promise not to buzz off with it.
Who we are
Queen Bee PA Ltd is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Queen Bee PA Ltd
Email: helen@wearequeenbee.com
The information we collect
Depending on how you interact with Queen Bee, we may collect and use personal information including:
your name
your business name
your email address
your telephone number
information you provide when contacting or working with us
details of courses, workshops, resources or services you purchase
information about your participation in and progress through our courses
course platform login and activity information
information about your interactions with our emails
feedback, survey responses and information you choose to share with us
technical and website usage information collected through cookies and analytics tools
We only collect and use personal information that is relevant to our relationship with you and the products and services we provide.
How we collect your information
We may collect personal information when you:
contact us through our website, email or social media
enquire about or purchase our services
purchase or access a course
book a workshop
download a resource
join our email list
complete a form, questionnaire or survey
participate in a Queen Bee workshop, course or event
interact with our website or marketing emails
use or log in to a course platform through which Queen Bee content is provided
provide your details to us during the course of a business relationship
We may also receive information from third-party platforms we use to operate our business and deliver our products and services.
How we use your information
We may use your personal information to:
respond to enquiries and communicate with you
provide services, products and resources you have asked us to deliver
process purchases and bookings
administer courses and workshops
create and manage access to our course platform
send essential information relating to something you have purchased
provide course or workshop access, resources and replay information
understand course participation, progress and engagement
provide relevant course support and encourage course completion
manage our client and customer relationships
ask for feedback about our services
improve our courses, workshops, products and services
send marketing communications where you have consented or where we are otherwise permitted to do so by law
understand how people use our website and interact with our emails
comply with our legal, accounting and regulatory obligations
We will only use your personal information where we have a lawful basis to do so.
Our lawful bases for using your information
Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:
Contract
Where using your information is necessary to provide a service, course, workshop or product you have purchased or requested.
For example, we need to use your name and email address to provide course access or send joining information for a workshop.
Consent
Where you have actively agreed to us using your information for a particular purpose, such as receiving marketing communications where consent is required.
Legitimate interests
Where using your information is reasonably necessary for the operation, development and marketing of Queen Bee and where those interests are not overridden by your rights and interests.
Our legitimate interests may include responding to business enquiries, managing customer and client relationships, understanding participation and engagement with our courses, providing relevant course support, improving our products and services and understanding how our business and marketing perform.
Where we rely on legitimate interests, we consider whether our use of your information is necessary and proportionate and whether you would reasonably expect us to use your information in this way.
Legal obligation
Where we need to use or retain information to comply with a legal or regulatory requirement.
Where we rely on consent, you can withdraw your consent at any time.
Courses and course platform access
When you purchase a Queen Bee course, we collect information including your name, business name, email address and details relating to your purchase.
We use this information to process and administer your purchase and provide access to the course you have bought.
Our courses are hosted using Membership.io, a third-party course and membership platform operated by Searchie Inc.
Following your purchase, your name and email address are transferred to Membership.io so that your course account and access can be created. Membership.io may send you an automated email giving you access to the course platform.
When you use the course platform, information about your course activity may be recorded. This can include your login activity, course participation and progress through course content.
We may access and use this information to:
administer your course access
understand how students engage with our courses
provide relevant course support
encourage course progress and completion
identify where students may benefit from additional support
improve our course content and student experience
We do not use course progress or login activity to make solely automated decisions that produce legal or similarly significant effects about you.
Membership.io processes personal information in connection with the provision of its course platform services. You can find further information about its privacy practices in the Membership.io Privacy Policy.
Workshops and live training
When you purchase a Queen Bee workshop or live training session, we may collect information including your name, business name, email address and details relating to your booking.
We use this information to:
process and administer your booking
provide access to the workshop
send essential joining instructions and reminders
provide workshop resources and downloads
provide replay access where this is included in your purchase
communicate with you about the workshop you have purchased
These communications are necessary for us to provide the workshop or training you have purchased and are separate from our general marketing communications.
Where a live course or workshop session is recorded, your name, image, voice or information you choose to share may be included in the recording.
We will make attendees aware where a session is being recorded. If you do not wish your name or image to appear in a recording, you can keep your camera switched off and change your display name. You can also choose not to speak or contribute information during the recorded session.
Recordings may be made available to other participants in the relevant course or workshop where replay access forms part of the product or learning experience.
Payments and purchases
Payments for Queen Bee courses, workshops and other paid products may be processed using Stripe.
Stripe processes payment and financial information required to complete your transaction.
Queen Bee may receive information about your purchase, including your name, email address, the product purchased and payment status. We do not receive or store your full payment card details.
Email marketing
We use Flodesk to manage and send our email marketing.
You may receive Queen Bee marketing emails where you have chosen to join our email list, requested marketing communications or where we are otherwise permitted to contact you under applicable data protection and electronic marketing laws.
Our emails may include marketing tips, resources, blog content, workshop information, course updates and information about Queen Bee products and services that we think may be relevant to you.
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us at helen@wearequeenbee.com.
Unsubscribing from marketing emails will not prevent us from sending essential communications relating to a service, workshop, course or product you have purchased.
Flodesk may collect information about how recipients interact with our emails, including email opens and link clicks. We use this information to understand the performance of our email marketing and improve the relevance of the content we send.
Who we share your information with
We do not sell your personal information.
We use trusted third-party service providers to help us operate Queen Bee and deliver our products and services.
These may include:
Squarespace, which hosts and supports our website
Stripe, which processes payments and purchase information
Zapier, which helps us automate the transfer of information between the systems and platforms we use
Flodesk, which manages and sends our email communications
Membership.io, operated by Searchie Inc., which hosts our course content and manages student access and course activity
Google Analytics and other analytics tools, which help us understand how our website is used
Zoom, where we deliver live online sessions and workshops
Meta, where optional course support or community groups are provided through Facebook
professional advisers and service providers who support the operation of our business, where necessary
These organisations may process personal information on our behalf or provide services that involve the processing of personal information.
We only share information that is reasonably necessary for the relevant purpose.
We may also disclose personal information where required to do so by law or where necessary to establish, exercise or defend legal claims.
International data transfers
Some of the third-party platforms and service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.
You can contact us if you would like more information about the safeguards relating to international transfers of your personal information.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and reporting requirements.
The length of time we retain information will depend on the nature of our relationship with you and the reason we hold the information.
For example:
information relating to purchases, contracts and financial transactions may be retained for the period required for tax, accounting and legal purposes
course account and participation information may be retained while you have access to the relevant course and for a reasonable period afterwards
client and customer information may be retained while our business relationship is active and for a reasonable period afterwards
marketing information may be retained until you unsubscribe, withdraw your consent where applicable or we determine that it is no longer appropriate to retain it
enquiries and correspondence may be retained for a reasonable period where relevant to our business relationship
We periodically review the information we hold and delete or anonymise information that we no longer need.
Keeping your information secure
We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
The systems and platforms we use are protected by appropriate security measures, including password protection and access controls.
However, no method of transmitting information over the internet is completely secure and we cannot guarantee absolute security.
Cookies and website analytics
Our website is built using Squarespace and uses cookies and similar technologies.
Cookies are small files stored on your device that can help websites operate effectively, remember preferences and provide information about how visitors use a website.
We may use essential cookies required for the website to function and, subject to your cookie choices where required, analytics and other non-essential cookies.
We use Google Analytics and may use other analytics tools to understand general website usage, including which pages are visited and how visitors interact with our website. We use this information to understand and improve our website and marketing.
You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.
Links to other websites
Our website may contain links to websites operated by other organisations.
This Privacy Policy only applies to Queen Bee. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy information before providing personal information.
Your data protection rights
Depending on the circumstances, you may have the right to:
ask us for access to the personal information we hold about you
ask us to correct inaccurate or incomplete information
ask us to delete your personal information
ask us to restrict how we use your information
object to certain uses of your personal information, including direct marketing
ask us to transfer certain information to you or another organisation
withdraw your consent where we rely on consent to process your information
These rights do not apply in every circumstance and may be subject to legal exceptions.
To exercise your rights or ask us a question about your personal information, contact helen@wearequeenbee.com.
We may need to ask you for information to confirm your identity before responding to your request.
Making a complaint
If you have concerns about how we use your personal information, please contact us in the first instance so we have the opportunity to look into your concerns.
You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.
Further information is available from the Information Commissioner's Office.
Changes to this Privacy Policy
We keep this Privacy Policy under regular review and may update it to reflect changes to our business, the services we use or applicable law.
The date at the top of this page shows when the Privacy Policy was last updated.